we’re here for you
top questions
the capsule
product care
sustainability
get in touch
shipping & returns
top questions
how long does shipping take & how much does it cost?
currently, we are experiencing delays in shipping due to crazy order volume, and are expecting to ship orders placed now in 6-8 weeks. we apologize for any inconvenience, and appreciate your patience!

US: expected to arrive 1 week post-shipping.
Mexico + Canada: expected to arrive 2-3 weeks post-shipping.
All other international orders: expected to arrive 4-5 weeks post-shipping.

p.s. shipping is free for all domestic orders over $20.
how long can i leave product in the capsule for?
the shelf life of your products should remain the same as the original bottle. exceptions to this include
air-sensitive products (vitamin c, aerosols, etc.) and highly concentrated products like essential oils.
will the magnets impact my technology?
nope! your credit cards and computers are totally safe next to the magnets in the capsules.
will the plastic chemically impact my products?
nope! unlike silicone bottles that are actually porous and can absorb your oils (yikes!), cadence capsules were
designed to be 100% non-leaching, non-absorbing, and chemically resistant.
are they dishwasher safe?
yes, just make sure they’re placed on the top rack :)
can my capsules go in my carry-on?
yes, cadence capsules are tsa-compliant! they hold 0.56 fluid ounces, which is well below the
tsa’s 3.4 fl oz limit. the amount is also indicated on the outside of the capsule should tsa need to confirm.
you can comfortably fit 12 capsules inside 1 quart-sized bag. if you squeeze, you can fit 15.
the capsule
what is the weight of 1 capsule?
one capsule weighs 1.5oz without any product inside. for context,
this is slightly lighter than a pair of Apple airpods in their case.
can my capsules go in my carry-on?
yes, cadence capsules are tsa-compliant! they hold 0.56 fluid ounces, which is well below the
tsa’s 3.4 fl oz limit. the amount is also indicated on the outside of the capsule should tsa need to confirm.
you can comfortably fit 12 capsules inside 1 quart-sized bag. if you squeeze, you can fit 15.
how long can i leave product in the capsule for?
the shelf life of your products should remain the same as the original bottle. exceptions to this include
air-sensitive products (vitamin c, aerosols, etc.) and highly concentrated products like essential oils.
will it smell like the product?
some highly concentrated products, like essential oils, might leave a lingering scent for a few uses.
will the magnets impact my technology?
nope! your credit cards and computers are totally safe next to the magnets in the capsules.
will they scratch easily?
just like your favorite reusable water bottle, cadence capsules are prone to normal wear and tear.
rest assured that minor cosmetic damages like bumps and scratches will not impact your capsule’s durability.
we recommend cleaning any sand or dirt from the top and outside of the cap to ensure that it’s totally leakproof.
will the plastic chemically impact my products?
nope! unlike silicone bottles that are actually porous and can absorb your serum (yikes!), cadence capsules
were designed to be 100% non-leaching, non-absorbing, and chemically resistant.
will my capsule break if I drop it?
cadence capsules were designed to be highly durable – we like to think of them as totally 'life-proof.'
in fact, we dropped them off a 2 story building just to be sure. still not sold? check out our lifeproof video here.
is there a character limit for my labels?
yes! 1 line of text can have up to 12 characters.
2 lines of text can have up to 11 characters each.
please note that spaces, punctuation marks, etc., are included in character count.
product care
what is the best way to clean it?
cadence capsules can be cleaned using mild, warm soapy water. for some harder-to-reach areas in the lid,
use a q-tip! we’d recommend using a soap or product that you know reacts well with your skin.
are they dishwasher safe?
yes, just make sure they’re placed on the top rack :)
can i put food and alcohol in them?
since we are certified ocean-bound plastic, we are not allowed to claim that we are also certified food-safe.
but guess what? it's the same exact plastic blend. so we'll let you decide ;)
sustainability
but my product still comes in plastic, so is this really a more sustainable option?
it’s more sustainable for three reasons. one, using cadence capsules means you're no longer having to purchase (and throw out) single-use travel sized bottles or 'reusable' travel bottles that inevitably break or are so difficult to clean that they end up being single-use. two, cadence capsules allow you to purchase the biggest bottles available of your shampoo, lotions, etc. the option to purchase bulk, large containers instead of many smaller ones can reduce the amount of single use plastic significantly. additionally, small pieces of plastic are more difficult for automated single stream recycling systems to process, so your single large bottle has a better chance of actually getting recycled once you are finished with it. three, you are not only reducing your purchase of single-use plastic, but are also actively supporting the removal of plastic from beaches around the world. we're constantly innovating — and excited to make a big step in the right direction.
how can i learn more about your sustainability practices?
check out our impact section here to learn more about our sustainability philosophy, practices, and the impact
of the portable personal care industry. if you still have questions, feel free to dm us on instagram
or send us an email at connect@keepyourcadence.com
down the line, what do i do with my older capsules?
email us at connect@keepyourcadence.com with the subject line 'recycle' and we'll be in touch. we'll send you
a shipping label for free to mail it back to us so that we can use your old capsule to make new ones
get in touch
how do i get in touch if i have general questions?
send us an email at connect@keepyourcadence.com or DM us on Instagram
@keepyourcadence, and we'll be in touch within 24 hours Monday through Friday!
how do i get in touch if i have questions about my order?
send us an email at orders@keepyourcadence.com with your order number
in the subject line, and we'll be in touch within 24 hours Monday through Friday!
who can i contact about press inquiries?
please email press@keepyourcadence.com with any press inquiries.
who do i contact about potential jobs at cadence?
please email stephhon@keepyourcadence.com with more info about you,
the role you're looking for, and why you think you might be a good fit :) we can't wait to hear from you.
shipping & returns
what is the return period? do i have to pay for returns?
free returns. 60 day return period.
how long does shipping take & how much does it cost?
currently, we are experiencing delays in shipping due to crazy order volume, and are expecting to ship orders placed now in 6-8 weeks. we apologize for any inconvenience, and appreciate your patience!

US: expected to arrive 1 week post-shipping.
Mexico + Canada: expected to arrive 2-3 weeks post-shipping.
All other international orders: expected to arrive 4-5 weeks post-shipping.

p.s. shipping is free for all domestic orders over $20.