US

• Ground: 12/11
• Expedited: 12/18

International

• MX/Rest of world: 12/2
• CAN/UK: 12/6

The holidays are here, and we want to make returns as stress-free as possible! Here’s everything you need to know about our return policies during the holiday season:

Extended Holiday Return Window

Orders placed between November 1, 2024, and December 25, 2024 qualify for an extended return for store credit if the return request is made before January 5, 2025. Purchases made after December 25, 2024, are subject to our Standard Return Policy.

Domestic Returns

How long do I have to return an item?

• You have 30 days from the delivery date to submit a return request for a refund or store credit. For holiday orders, you can still receive store credit if your return request falls outside this period, as long as it's within the extended holiday window referenced above.

What happens after I get a return label?

• You’ll have 14 days to drop off your return with the carrier. If it’s not dropped off within this window, we won’t be able to issue a refund.

Are there any fees for returns?

• Yes, domestic returns have a $10 restocking fee. Please note that original shipping costs are non-refundable.

International, FPO, APO, and DPO Returns

Can I return an item if I’m outside the U.S.?

• Absolutely! You have 30 days from delivery to request a return. Once approved, you have 14 days to ship it back. For orders placed during the holiday period referenced above, the extended store credit policy applies.

Who covers the return shipping?

• Return shipping costs are the responsibility of the customer, and original shipping costs are non-refundable.

Sale & Promotional Pricing

What if I bought my items during a sale?

• If you return the whole order, you’ll receive a refund based on the price you paid.
• For partial returns, refunds are based on the current MSRP, minus any discounts applied.

Can I get a price adjustment if I return and rebuy during a sale?

• We don’t offer price matching for promotional pricing on previously returned items.

Gift Returns

Can I return a gift?

• Yes! Refunds can be issued either to the original payment method or as store credit. If you’re not the original purchaser, please have the order number handy.

Customized Products

Can I return customized items?

• Customized products are final sale and cannot be returned for a refund or store credit.
• If you’re returning a Capsule with a customized tile, we’ll deduct $6 for the tile from your refund.

Parcels must be unused and in new condition to qualify for a return.

We’re here to help make your holiday shopping experience as smooth as possible. If you have any questions or need support, don’t hesitate to reach out to customer service team via connect@keepyourcadence.com.

It’s the most wonderful time of the year — our Holiday Sale is here! We’ve put together some helpful FAQs so you can take full advantage of our special offers during our annual event. Here’s everything you need to know:

When is the sale happening?

• Our site-wide holiday sale runs from November 10 through December 5.

What’s included in the sale?

• We’re offering a site-wide automatic discount on nearly all products — no promo code needed! Just add items to your cart, and the discount will be applied at checkout.
• Gift cards are excluded from the sale and do not qualify for the discount.

How do the discounts work?

• This year, we’re featuring a tiered discount structure — Here’s how it breaks down:
• Get 10% off $100+
• Get 20% off $185+
• Get 25% off $300+

How are the discounts applied?

• The discount is applied automatically as you add to cart — no need to enter a code! As you reach different thresholds the discount will be automatically reflected on product pricing. To see how close you are to each sale tier, you can preview in cart view.
• Note: The discount is calculated based on the full price of the products, before the discount is applied. You must reach the spending threshold before the discount to qualify.

Can I combine this discount with other offers?

• This sale cannot be combined with other promo codes or discounts. The automatic discount will be the best deal available during the BFCM sale.

When will I see the discount applied?

• The discount will be visible in your cart once your order meets the spending threshold. No surprises — you’ll see your savings before you check out!

We’re here to help make your holiday shopping experience as smooth as possible. If you have any questions or need assistance, don’t hesitate to reach out to our customer service team.

Our design allows for trusted durability, so your product can withstand everything from air pressure on your flight to drops in the shower – and each Capsule is magnetic so you can keep everything together, at all times. They can survive being run over by a car, so they’ll be just fine if they slip out of your hand in the tub.

We designed a threaded twist-on cap that requires two and a half rotations to ensure your Capsule will never accidentally open in your bag.

As a second layer of protection, we added in an industrial seal to ensure not even flight air pressure would impact your product.

The third and final fortification is our double wall, which creates an extra-strength exterior so that no amount of tossing and bumping in your luggage can break it. Unlike silicone, our material is not porous, so there is no chance of product being absorbed into the walls.

The Capsules are an investment in both the planet and you – they were created to bring peace of mind, and to last you years.

At Cadence, we believe in designing for the future. This means making decisions that benefit our planet, like creating our innovative material blend for the Capsules. 20% recycled ocean-bound plastic is combined with leftover material from our manufacturing process so that we're not creating additional waste – meaning that each Capsule is comprised of 50% recycled material.

In addition to our materials, we designed the Capsules to be extremely durable. Did you know that the average person tosses 6 single-use travel-sized bottles per year (adding up to ~400 over a lifetime)? With Cadence, you buy once, and use forever. Plus, no breaking, leaking, or leaching.

Additionally, we've carefully selected partners who ensure that every human involved each step of the way is fairly compensated for their work.

Check out our About page here to learn more.

All Cadence Capsules are free from PFAs, BPAs, are non-leaching, UV-protective, and can be filled with any product – even your oils. Many silicone or other traditional travel-sized bottles are porous and can absorb your oils and serums into the material of the bottle, which we made sure was a non-starter here.

Yes, the original Capsules and the entire Capsule Flex System are TSA-compliant -- they can be brought via carry-on and in a checked bag. For reference, TSA’s limit is 3.4 fl oz. The original Capsule holds 0.56 oz and the Capsule Flex System holds 0.56 oz, 1.32 oz, and 2.75 oz. The amount is also indicated on the outside of every Capsule should TSA need to confirm.

On occasion, the magnets in The Capsules get flagged by security, so we recommend placing them in a separate tray (like you would with your laptop) so that it's easy for them to examine if needed.

Silicones are great for other uses, but not for holding your personal care products. Because the material is porous, these bottles can leech your product into its material both compromising the efficacy and leaving you with less product, aren't UV protective, and often get crushed or leak in your bag.

The Capsules are chemically resistant, durable, BPA and PFA-free, non-leaching, and intentionally designed for durability. We designed a threaded twist-on cap that requires two and a half rotations to ensure your Capsule will never accidentally open in your bag. As a second layer of protection, we added in an industrial seal to ensure not even flight air pressure would impact your product. Third, our Capsules are double walled creating enough exterior strength so that no amount of tossing and turning in your luggage can break it - and unlike silicone our material is not porous so there is no chance of product being absorbed into the walls.

No, they will not impact technology. Your credit cards, computers, and phones are safe next to the magnets in the Capsules.

Transparent material: 45% recycled TPU with 42% virgin TPU.

• Thicker and more durable than commonly used PVC which often has a plastic scent and short lifespan.
• While closed, The Parcel’s surface is 88% fully clear, with 5 of the 6 faces of the bag being completely transparent and unobstructed.
• The Parcel construction is welded, not sewn. This is advantageous for durability and leak-resistance.

The hardware: Powdercoated steel

Rigid components: Nickel-plated steel

Strap: Jacquard-woven elastic

Construction:

There are no stitches, zips, buckles, or moving parts that can break. The Parcel has been carefully designed to minimize seams, nooks and crannies. It has been designed to maximize space, visibility, hygiene and simplicity of use.

Systemize:

Multiple Parcels can be positioned side-by-side and connect magnetically to one another, allowing the user to extend their system to support their organizational needs.

Opening:

The Parcel is able to be opened with a quick and easy hand gesture, no fumbling with snaps, buttons and zips.

Closure:

The magnets self-locate and shut the bag securely. There’s no left/right side of the bag, and no male/female snaps or buckles to work with - it’s truly omnidirectional.There are two ways to close The Parcel - “shut” the bag by overlapping the two sides for quick and easy opening/closing. “Lock” the bag by tucking one side into the other for more security.

Cleaning:

Hand wash with soap and water and a soft sponge or cloth. Run it under a running faucet. Turn it inside-out for easier cleaning.

The Parcel dimensions when closed are:

• 5.5” (14cm) wide
• 2.25” (5.5cm) tall
• 7” (17.75cm) long

The dimensions while open are:

• 5.5” (14cm) wide
• 5.5” (14cm) tall
• 7” (17.75cm) long

Volume:

• 1 quart TSA Compliant

Weight:

• 5.7 ounces

The Small is approximately 1.05" H x 1.8" W x 2" L, roughly the size of a macaroon.

The Medium is approximately 2.1" H x 1.8" W x 2" L, about the size of an average lime.

The Large is approximately 3.7" H x 1.8" W x 2" L, slightly smaller than the average lemon.

The original Capsule is approximately 1.8" H x 1.5" W, slightly smaller than an average lime.

The Capsule Flex System is slightly weightier than what you might be used to because of our custom modular and magnetic design. Our design allows for trusted durability over a lifetime, so your product can withstand everything from air pressure on your flight to drops in the shower.

For context, an average lime weighs around 2 oz. Without product inside, the Small weighs 1.3 oz, the Medium 2.5 oz, the Large 4 oz, and the original Capsule 1.5 oz.

1 line of text can have up to 12 characters, 2 lines of text can have up to 11 characters each. Spaces, punctuation marks, etc., are included in character count.

*Note: All standard labels are printed with title case, meaning each word you input will have an upper-case first letter unless you customize and format with lowercase. For example, “Face Moisturizer”.

We love variety and optionality, so your System is tailor-made to you. Every once in a while, we explore a gradient or collection outside of our seven core colors or introduce a completely new shade. While our core colors are always available, a gradient or collection is considered a limited edition and won't always be around.

Our limited edition colors include: 

• Sage and Pine from our Evergreen Collection
• Arctic and Atlantic from our Ocean Collection
• 5PM, 6PM from our Golden Hour Collection
• Rosa and Plum from the Paint the Year Pink Collection
• Almond, Clay, and Cacao from our Neutral Collection
• Iris and Periwinkle from The Violet Collection
• The Renew Capsule
• Sherbet and Santorini from The Summer Collection

Core colors that have moved to the archives include: 

• 7PM
• Terracotta
• Charcoal 

Core colors:

• Sand
• Eucalyptus
• Petal
• Pacific
• Lavender
• Mocha
• Blush
• Slate

The Capsule Flex System is the next generation of Capsules. While each Flex size is designed to work together, our first generation Capsules are smaller in size and stature and you cannot interchange tiles between generations. While they may not sit perfectly flush with one another - both generations are hexagonal, magnetic, leakproof, and incredibly durable. So whether you are packing your original Capsules for every day use or prepping your Capsule Flex System for a long weekend trip, you can be sure that peace of mind will be with you every step of the way.

The Flex Tiles are larger and feature more rounded corners than the original Tiles, so unfortunately, they cannot be swapped for one another.

You can find us in The Container Store nationwide. To locate stores near you, click here :)

Word of mouth is the #1 way people hear about us and we love that you want to share us with your friends. Give your friends $20 off their first purchase, and for the month of August get $30 off your next purchase. Once your friend makes a purchase, you will get your advocate reward sent via email.

We recommend washing your Capsules thoroughly before their first use and between uses.

Remove the Tile(s) and use a drop of your favorite gentle cleanser or mild soap to swirl with warm water while using your finger to remove excess product. Lay them out to air dry.

*For some harder-to-reach areas in The Original Capsule lid, we recommend using a q-tip without removing the o-ring.

The shelf life and expiration date of your products in the capsule remain the same, just follow the normal storage instructions for your Capsules. You can keep them on your bathroom shelf, in your bag, or in your car for an extended period of time as long as you keep your original product’s expiration date in mind. Exceptions to this include highly concentrated products.

Feel free to email connect@keepyourcadence.com if you have questions about specific products before putting them in your Capsules.

Most products can be scooped or poured out of the Capsules. We recommend pouring liquids, scooping creams, and placing a cotton pad on top and flipping it over for toner. We designed the Capsules with wide openings and rounded interiors so you can always get that last drop.

Just like your favorite reusable water bottle or a designer bag, your Capsules are prone to normal wear and tear after consistent daily use. Minor cosmetic damages like scuffs, scratches, or nicks will not impact how the Capsule stores your product. We recommend cleaning any sand or dirt from the top and outside of the cap to ensure that its leakproof capabilities are not compromised.

Companies can only be certified for either ocean-bound plastic OR food-safe, even if you qualify for both. We can't tell you that we recommend storing cheerios in your Capsules, but our team loves using them for storing mid-hike snacks. You decide what's best for you.

On a few rare occasions, we see product separation when the product being stored contains iron oxides (an ingredient with traces of heavy metals in it).

Iron oxides are used in makeup products to create various shades and hues for different skin tones. When those metals in this ingredient are placed near anything magnetic, like your Capsule, they can separate from the formula.

The best fix is to gently shake the Capsule to remix the iron oxides back into the rest of the formula. If this happens to your product, please reach out to us so we can continue to document the brand and product that is being stored.

We designed our butter paper packaging with sustainability top of mind - we found the transparent packaging made from cellulose fibers to be the perfect way to show the Capsules while minimizing our packaging footprint.

The shipper is also made from recycled material - so please place it in the recycling bin when you're ready to discard it. The shipping label doesn't need to be removed – we made sure that all parts of our packaging can go in the same bin for peace of mind and ease.

Sustainability is one of the pillars of Cadence. From product to packaging, we take that seriously so our Capsules are packaged in as little material as possible and regular bundles are packaged together (aka less boxes). That said, we are big on aesthetics and the design of our packaging is beautiful as everything else we do.

Everything's better when it's personalized so we gave you options: When purchasing Capsules, you can request to add a gift note at checkout.

It’s more sustainable for three reasons below.

1. The average person tosses 6 single-use travel-sized bottles a year (400 over their lifetime), and with Cadence, you buy once and use for years. Plus, you reduce your usage of hotel travel-sized products and eventually eliminate the need for them at all.
2. Cadence Capsules make it easier to buy everyday products in bulk – think shampoo, lotions, etc. – and store in the capsules. This can reduce your single-use plastic consumption significantly. Additionally, small pieces of plastic are more difficult for automated single stream recycling systems to process, so your single larger bottle has a better chance of actually getting recycled once you are finished with it.
3. In addition to reducing your consumption of single-use plastic, purchasing Cadence Capsules means you are also actively supporting the removal of plastic and clean up of beaches around the world. Read more about our partner, Envision Plastics, and their process.

We’re constantly innovating — and excited to continue making strides toward a more sustainable future. Read more about our Sustainability philosophy here.

Check out our Sustainability page here to learn more about our sustainability philosophy, practices, and the impact of the portable personal care industry. If you still have questions, feel free to dm us on Instagram or email us at connect@keepyourcadence.com.

Email us at connect@keepyourcadence.com with the subject line 'recycle' and we'll be in touch. We'll send you a free shipping label to mail it back to us so we can use your old Capsule to make new ones.

We want you to feel confident and in control when using your Cadence, so we offer a 30-day return policy. We understand you may need time to experience your purchase.

If you decide to make a return, please email connect@keepyourcadence.com with your order number and "Return" in the subject line. Our team will assist you promptly.

Return Process:
- Once you initiate a return, you have 14 days to drop off your return with the shipping carrier.
- After we receive and inspect your returned item(s), we will process your refund within 7 business days. *Parcels must be in unused condition*
- Refunds will be issued to your original payment method and will not exceed the amount paid for the item(s).
- Please note: Original shipping costs are non-refundable, and domestic returns incur a $10 restocking fee.

International Returns:
- For international, FPO, APO, or DPO returns, customers are responsible for return shipping costs.

Final Sale Items:
- Customized items are made to order and cannot be returned or exchanged.
- Gift cards and hats are final sale and cannot be returned or exchanged.

Parcels must be in new and unused condition to qualify for a return.

For more details, please see our full return/refund policy here.

Please note holiday shipping cutoffs for each option for the most accurate into - transit days reflected may be differ from actual timelines this time of year.

US Shipping:


• Standard: Ships in 5-7 business days.
• Fast: Ships in 2-4 business days.

International Shipping:

• CAN: (Expedited options available) 2-10 business days (*please note delays may occur with CUPW strike and we are working with our international carrier to divert shipments to last mile carriers)
• MX: 5-12 business days
• UK: 8-14 business days
• AUS: 11-19 business days
• Rest of the world: 8-14 business days
  

*Holiday shipping cutoffs:

US

• Ground: 12/11
• Expedited: 12/18

International

• MX/Rest of world: 12/2
• CAN/UK: 12/6

*Please Note:

· All orders deliver on business days only (M-F, excluding major holidays).
· We'll always do our best to accommodate, but we may be unable to make any changes once an order is placed.
· We fulfill all orders in-house, including printing all custom labels so that we can ensure quality and accuracy. Please allow an additional 12-24 hours of processing time for all standard orders and an additional 24-48 hours for custom Tile orders.

It’s important to us that we make your experience with Cadence as easy and calm as possible, so feel free to reach out to our team via our contact form here if you have any questions about your order.

US:

Standard US: free for all US orders over $65.

Fast: $15

International (Including CA/MX): calculated based on weight of shipment and duties.

We are happy to offer a 90 day guarantee on our products outside of our 30 day return policy. Product is considered damaged if an issue outside of normal wear and tear occurs within 90 days of delivery date. If you receive damaged product, please reach out to our team directly to help with a replacement. Please note damaged product will be issued in the form of a replacement only, no refunds.

Final sale items cannot be returned for refund or store credit.

Final sale items include:

• No Commitment Sale items: Charcoal Capsules, Tiles, and Extenders
• E-gift cards
• Hats
• Gift with Purchase
• Limited Edition color items
• Any items indicated final sale at the time of purchase

Send us an email via our contact form here. We'll always do our best to get back to you as quickly as possible, Monday-Friday.

Send us an email via our contact form here. We'll always do our best to get back to you as quickly as possible, Monday-Friday.

Please email press@keepyourcadence.com with any press inquiries.

Please email team@keepyourcadence.com with more info about you, the role you're looking for, your LinkedIn, and why you think you’re a good fit. We can’t wait to hear from you.

For bulk orders or corporate gifting, please email groupsales@keepyourcadence.com with a brief description of you and your event. We're excited to learn more about what you're working on.