FAQ

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For bulk orders or corporate gifting, please email groupsales@keepyourcadence.com with a brief description of you and your event, or feel free to set up a quick time to chat via our calendly. We’re excited to learn more about what you’re working on.

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Specific questions that you don’t see below? Email connect@keepyourcadence.com. Our small but mighty customer experience team has all hands on deck and always aims to get back to you within 24 hours.

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Top Questions
The Capsule
Product Care
Sustainability
Shipping & Returns
Get in Touch
Top Questions
How long does shipping take?

Standard: arrives in 8-10 business days.

2-day: arrives in 2 business days if placed before 12pm EST. 

Overnight: arrives in 1 business day if placed before 12pm EST.
Canada and Mexico: arrives in 2 weeks.

International (Excluding CA/MX): arrives in 3-4 weeks.

*Please Note: Our carriers ship Monday - Friday only.

We fulfill all orders in-house, including printing all custom labels so that we can ensure quality and accuracy. Orders containing custom labels require an additional 24-48 hours of processing.

It’s important to us that we make your experience with Cadence as easy and calm as possible, so feel free to email connect@keepyourcadence.com if you have any questions about your order.

How much does shipping cost?

Standard: free for all domestic orders over $40. $4 for all domestic orders under $40.
Expedited: $15 for all domestic orders.
Overnight: calculated based on weight of shipment.
International (Including CA/MX): calculated based on weight of shipment and duties.

How big is the Capsule?

Each Capsule is approximately 1.8" tall and 1.5" wide, slightly smaller than an average lime. Each Capsule holds 0.56oz. You can comfortably fit up to 15 Capsules in a quart-sized bag.

How much of my product will fit into a Capsule?

We often hear it holds more than you think. On average, you can fit up to nine standard supplements, fourteen uses of cleanser, seven uses of toner, and fourteen uses of face moisturizer. Each Capsule holds 0.56oz. Check out our Capsule Capacity Calculator to learn more.

How do I get my product out of the Capsule?

Most products can be scooped or poured. We recommend pouring liquids, scooping creams, and placing a cotton pad on top and flipping it over for toner. We designed the capsules with wide openings and rounded interiors so you can always get that last drop. See video for a tutorial.

Are the Capsules TSA-compliant?

Yes, the Capsules are TSA-compliant and can be brought via carry-on as well as checked bag. They hold 0.56 fluid ounces (for reference, TSA’s limit is 3.4 fl oz). The amount is also indicated on the outside of the capsule should TSA need to confirm. Plus, you can fit up to 15 Capsules in a clear quart-sized bag, so you don't have to leave any steps of your routine behind. When going through security, make sure you place your clear bag in a separate tray (like you would with your laptop).

Are they really worth the investment?

The Capsules are an investment in both the planet and you – they were created to bring peace of mind, and to last a lifetime.

At Cadence, we believe in designing for the future. This means making decisions that benefit our planet, like creating our innovative material blend for the capsules. 20% recycled ocean-bound plastic is combined with leftover material from our manufacturing process so that we're not creating additional waste – meaning that each capsule is comprised of 50% recycled material.

In addition to our materials, we designed the capsule to be extremely durable. Did you know that the average person tosses 6 single-use travel-sized bottles per year (adding up to ~400 over a lifetime)? With Cadence, you buy once, and use forever. Plus, no breaking, leaking, or leaching.

Additionally, we've carefully selected partners who ensure that every human involved each step of the way is fairly compensated for their work.

Check out our Impact page here to learn more.

The Capsule
Are these really 100% leakproof?

We designed a threaded twist-on cap that requires two and a half rotations to ensure your capsule will never accidentally open in your bag.

As a second layer of protection, we added in an industrial seal to ensure not even flight air pressure would impact your product.

Third, we are double walled making our capsule creating enough exterior strength so that no amount of tossing and turning in your luggage can break it and unlike silicone our material is not porous so there is no chance of product being absorbed into the walls.

Our Capsules are the only refillable containers intentionally designed and tested to be 100% leakproof and airtight, so you can store all your products with peace of mind.

How do I get my product out of the Capsule?

Most products can be scooped or poured. We recommend pouring liquids, scooping creams, and placing a cotton pad on top and flipping it over for toner. We designed the capsules with wide openings and rounded interiors so you can always get that last drop. See video for a tutorial.

Are the Capsules TSA-compliant?

Yes, the Capsules are TSA-compliant and can be brought via carry-on as well as checked bag. They hold 0.56 fluid ounces (for reference, TSA’s limit is 3.4 fl oz). The amount is also indicated on the outside of the capsule should TSA need to confirm. Plus, you can fit up to 15 Capsules in a clear quart-sized bag, so you don't have to leave any steps of your routine behind. When going through security, make sure you place your clear bag in a separate tray (like you would with your laptop).

What is the weight of 1 Capsule?

One Capsule weighs 1.5oz without any product inside. For context, it weighs around the same as a small lime. A system of 6-7 capsules without product inside feels lighter than one mango.

The Capsules are slightly weightier than what you might be used to because of our custom modular and magnetic design. Our design allows for trusted durability over a lifetime, so your product can withstand everything from air pressure on your flight to drops in the shower – and we're magnetic so you can keep it together, at all times.

How big is the Capsule?

Each capsule is approximately 1.8" tall and 1.5" wide, slightly smaller than an average lime. You can comfortably fit up to 15 capsules in a quart-sized bag.

Does wear and tear affect the Capsule's functionality?

Just like your favorite reusable water bottle or your designer purse, your capsules are prone to normal wear and tear. Rest assured that minor cosmetic damages like scuffs, scratches, or nicks, will not impact how the Capsule stores your product. We recommend cleaning any sand or dirt from the top and outside of the cap to ensure that it’s leakproof. See here for the guide to capsule care.

How durable is the Capsule?

Our design allows for trusted durability over a lifetime, so your product can withstand everything from air pressure on your flight to drops in the shower – and we're magnetic so you can keep it together, at all times. They can survive being run over by a car, so they’ll be just fine if they slip out of your hand in the tub. Check out our lifeproof video.

Are they worth the investment?

The Capsules are an investment in both the planet and you – they were created to bring peace of mind, and to last a lifetime.

At Cadence, we believe in designing for the future. This means making decisions that benefit our planet, like creating our innovative material blend for the capsules. 20% recycled ocean-bound plastic is combined with leftover material from our manufacturing process so that we're not creating additional waste – meaning that each capsule is comprised of 50% recycled material.

In addition to our materials, we designed the capsule to be extremely durable. Did you know that the average person tosses 6 single-use travel-sized bottles per year (adding up to ~400 over a lifetime)? With Cadence, you buy once, and use forever. Plus, no breaking, leaking, or leaching.

Additionally, we've carefully selected partners who ensure that every human involved each step of the way is fairly compensated for their work.

Check out our Impact page here to learn more.

Will the magnets impact my technology?

No, your credit cards, computers, and phones are safe next to the magnets in the capsules.

Is there a character limit for my Tiles?

1 line of text can have up to 12 characters, 2 lines of text can have up to 11 characters each. Spaces, punctuation marks, etc., are included in character count.

*Note: All standard labels are printed with title case, meaning each word you input will have an upper-case first letter unless you customize and format with lowercase. For example, “Face Moisturizer”.

Is the plastic safe for my products?

Cadence Capsules were designed to be BPA-free, 100% non-leaching, UV-protective, and universally fillable, meaning it’s good for any product – even your oils. Many silicone or other traditional travel-sized bottles are porous and can absorb your oils and serums into the material of the bottle, which we made sure was a non-starter here.

In addition to recycled ocean-bound plastic, we use HDPE in our material mix, commonly used for food due to its non-reactivity.

How long can I leave my product in the Capsule?

The shelf life and expiration date of your products in the capsule remain the same, just follow the normal storage instructions for your capsules. You can keep them on your bathroom shelf, in your bag, or in your car for an extended period of time as long as you keep your original product’s expiration date in mind. Exceptions to this include highly concentrated products.

Feel free to email connect@keepyourcadence.com if you have questions about specific products before putting them in your capsules.

How much of my product will fit into the Capsule?

We often hear the Capsules hold more than you think. On average, you can fit up to nine standard supplements, fourteen uses of cleanser, seven uses of toner, and fourteen uses of face moisturizer. Check out our Capsule Capacity Calculator to learn more.

What’s the difference between the capsules and silicone bottles?

Silicones are great for other uses, but not for holding your personal care products. Because the material is porous, these bottles can leech your product into its material both compromising the efficacy and leaving you with less product, isn’t UV protective, and often get crushed or leak in your bag.

The Capsules are chemically resistant, durable, BPA-free, non-leaching, and intentionally designed for durability. We designed a threaded twist-on cap that requires two and a half rotations to ensure your capsule will never accidentally open in your bag. As a second layer of protection, we added in an industrial seal to ensure not even flight air pressure would impact your product. Third, we are double walled making our capsule creating enough exterior strength so that no amount of tossing and turning in your luggage can break it and unlike silicone our material is not porous so there is no chance of product being absorbed into the walls.

Product Care
What is the best way to clean it?

First remove the tile(s) and use a drop of your favorite gentle cleanser or mild soap to swirl with warm water while using your finger to remove excess product. For some harder-to-reach areas in the lid, use a q-tip. Lay them out to air dry.

Can I put food and alcohol in them?

Companies can only be certified for either ocean-bound plastic OR food-safe, even if you qualify for both. We can't tell you that we recommend storing cheerios in your capsules, but our team loves using the capsules for storing mid-hike snacks. You decide what's best for you

Sustainability
How is this more sustainable if my product still comes in plastic?

It’s more sustainable for three reasons below.
1. The average person tosses 6 single-use travel-sized bottles a year (400 over their lifetime), and with Cadence, you buy once and use forever. Plus, you reduce your usage of hotel travel-sized products and eventually eliminate the need for them at all.
2. Cadence Capsules make it easier to buy everyday products in bulk – think shampoo, lotions, etc. – and store in the capsules. This can reduce your single-use plastic consumption significantly. Additionally, small pieces of plastic are more difficult for automated single stream recycling systems to process, so your single larger bottle has a better chance of actually getting recycled once you are finished with it.
3. In addition to reducing your consumption of single-use plastic, purchasing Cadence Capsules means you are also actively supporting the removal of plastic and clean up of beaches around the world. Read more about our partner, Envision Plastics, and the process here.

We’re constantly innovating — and excited to continue making strides toward a more sustainable future. Read more about our Sustainability philosophy here.

How can I learn more about your sustainability practices?

Check out our Impact page here to learn more about our sustainability philosophy, practices, and the impact of the portable personal care industry. If you still have questions, feel free to dm us on instagram or send us an email at connect@keepyourcadence.com.

What should I do with my older capsules down the line if I want to recycle them?

Email us at connect@keepyourcadence.com with the subject line 'recycle' and we'll be in touch. We'll send you a free shipping label to mail it back to us so we can use your old capsule to make new ones.

Shipping & Returns
Do I have to pay for returns? What is the return period?

We offer free returns and a 60-day trial period – We’re here to make you feel calm and in control so we understand you need time to experience your Capsules. If you feel you do need to make a return, email orders@keepyourcadence.com with your order number and “return” in the subject line. We'll send you a free shipping label to mail your capsules back to us so we can use your old capsule to make new ones.

How long does shipping take?

Standard: arrives in 8-10 business days.

2-day: arrives in 2 business days if placed before 12pm EST. 

Overnight: arrives in 1 business day if placed before 12pm EST.
Canada and Mexico: arrives in 2 weeks.

International (Excluding CA/MX): arrives in 3-4 weeks.

*Please Note: Our carriers ship Monday - Friday only.

We fulfill all orders in-house, including printing all custom labels so that we can ensure quality and accuracy. Orders containing custom labels require an additional 24-48 hours of processing.

It’s important to us that we make your experience with Cadence as easy and calm as possible, so feel free to email connect@keepyourcadence.com if you have any questions about your order.

How much does shipping cost?

Standard: free for all domestic orders over $40. $4 for all domestic orders under $40.
Expedited: $15 for all domestic orders.
Overnight: calculated based on weight of shipment.
International (Including CA/MX): calculated based on weight of shipment and duties.

Get in Touch
How do I get in touch if I have general questions?

Send us an email at connect@keepyourcadence.com or DM us on Instagram @keepyourcadence. We'll always do our best to get back to you as quickly as possible, so we'll be in touch within 24 hours, Monday through Friday.

How do I get in touch if I have questions about my order?

Send us an email at orders@keepyourcadence.com with your order number in the subject line, and we'll be in touch within 24 hours, Monday through Friday.

Who can I contact about press inquiries?

Please email cadence@sunshinesachs.com with any press inquiries.

Who do I contact about potential jobs at Cadence?

Please email team@keepyourcadence.com with more info about you, the role you're looking for, your LinkedIn, and why you think you’re a good fit. We can’t wait to hear from you.

Do you do bulk orders?

For bulk orders or corporate gifting, please email groupsales@keepyourcadence.com with a brief description of you and your event, or feel free to set up a quick time to chat via our calendly. We’re excited to learn more about what you’re working on.