FAQ

Standard: free for all domestic orders over $40. $4 for all domestic orders under $40.
Expedited: $5.99 for all domestic orders +$85. $6.99 for all domestic orders +$75. $12.99 for all domestic orders under $75
Overnight: calculated based on weight of shipment.
International (Including CA/MX): calculated based on weight of shipment and duties.

Each Capsule is approximately 1.8" tall and 1.5" wide, slightly smaller than an average lime. Each Capsule holds 0.56oz. You can comfortably fit up to 15 Capsules in a quart-sized bag.

We often hear it holds more than you think. On average, you can fit up to nine standard supplements, fourteen uses of cleanser, seven uses of toner, and fourteen uses of face moisturizer. Each Capsule holds 0.56oz. Check out our Capsule Capacity Calculator to learn more.

Most products can be scooped or poured. We recommend pouring liquids, scooping creams, and placing a cotton pad on top and flipping it over for toner. We designed the capsules with wide openings and rounded interiors so you can always get that last drop. See video for a tutorial.

Yes, the Capsules are TSA-compliant and can be brought via carry-on as well as checked bag. They hold 0.56 fluid ounces (for reference, TSA’s limit is 3.4 fl oz). The amount is also indicated on the outside of the capsule should TSA need to confirm. Plus, you can fit up to 15 Capsules in a clear quart-sized bag, so you don't have to leave any steps of your routine behind. When going through security, make sure you place your clear bag in a separate tray (like you would with your laptop).

The Capsules are an investment in both the planet and you – they were created to bring peace of mind, and to last a lifetime.

At Cadence, we believe in designing for the future. This means making decisions that benefit our planet, like creating our innovative material blend for the capsules. 20% recycled ocean-bound plastic is combined with leftover material from our manufacturing process so that we're not creating additional waste – meaning that each capsule is comprised of 50% recycled material.

In addition to our materials, we designed the capsule to be extremely durable. Did you know that the average person tosses 6 single-use travel-sized bottles per year (adding up to ~400 over a lifetime)? With Cadence, you buy once, and use forever. Plus, no breaking, leaking, or leaching.

Additionally, we've carefully selected partners who ensure that every human involved each step of the way is fairly compensated for their work.

Check out our Impact page here to learn more.

Standard: arrives in 8-10 business days.

2-day: arrives in 2 business days. 

Overnight: arrives in 1 business day.
Canada and Mexico: arrives in 2 weeks.

International (Excluding CA/MX): arrives in 3-4 weeks.

*Please Note:
· All orders deliver on business days only (M-F, excluding major holidays).
· Please allow an additional 12-24 hours of processing time for all orders.
· We'll always do our best to accommodate, but we may be unable to make any changes once an order is placed.
· International Orders: Due to delays with our carrier, please allow an extra 1-2 weeks for delivery time. Our carriers ship Monday - Friday only.
· We fulfill all orders in-house, including printing all custom labels so that we can ensure quality and accuracy. Orders containing custom labels require an additional 24-48 hours of processing.

It’s important to us that we make your experience with Cadence as easy and calm as possible, so feel free to email connect@keepyourcadence.com if you have any questions about your order.

Most products can be scooped or poured. We recommend pouring liquids, scooping creams, and placing a cotton pad on top and flipping it over for toner. We designed the capsules with wide openings and rounded interiors so you can always get that last drop. See video for a tutorial.

We designed a threaded twist-on cap that requires two and a half rotations to ensure your capsule will never accidentally open in your bag.

As a second layer of protection, we added in an industrial seal to ensure not even flight air pressure would impact your product.

Third, we are double walled making our capsule creating enough exterior strength so that no amount of tossing and turning in your luggage can break it and unlike silicone our material is not porous so there is no chance of product being absorbed into the walls.

Our Capsules are the only refillable containers intentionally designed and tested to be 100% leakproof and airtight, so you can store all your products with peace of mind.

Yes, the Capsules are TSA-compliant and can be brought via carry-on as well as checked bag. They hold 0.56 fluid ounces (for reference, TSA’s limit is 3.4 fl oz). The amount is also indicated on the outside of the capsule should TSA need to confirm. Plus, you can fit up to 15 Capsules in a clear quart-sized bag, so you don't have to leave any steps of your routine behind. When going through security, make sure you place your clear bag in a separate tray (like you would with your laptop).

One Capsule weighs 1.5oz without any product inside. For context, it weighs around the same as a small lime. A system of 6-7 capsules without product inside feels lighter than one mango.

The Capsules are slightly weightier than what you might be used to because of our custom modular and magnetic design. Our design allows for trusted durability over a lifetime, so your product can withstand everything from air pressure on your flight to drops in the shower – and we're magnetic so you can keep it together, at all times.

Each capsule is approximately 1.8" tall and 1.5" wide, slightly smaller than an average lime. You can comfortably fit up to 15 capsules in a quart-sized bag.

Just like your favorite reusable water bottle or your designer purse, your capsules are prone to normal wear and tear. Rest assured that minor cosmetic damages like scuffs, scratches, or nicks, will not impact how the Capsule stores your product. We recommend cleaning any sand or dirt from the top and outside of the cap to ensure that it’s leakproof. See here for the guide to capsule care.

Our design allows for trusted durability over a lifetime, so your product can withstand everything from air pressure on your flight to drops in the shower – and we're magnetic so you can keep it together, at all times. They can survive being run over by a car, so they’ll be just fine if they slip out of your hand in the tub. Check out our lifeproof video.

The Capsules are an investment in both the planet and you – they were created to bring peace of mind, and to last a lifetime.

At Cadence, we believe in designing for the future. This means making decisions that benefit our planet, like creating our innovative material blend for the capsules. 20% recycled ocean-bound plastic is combined with leftover material from our manufacturing process so that we're not creating additional waste – meaning that each capsule is comprised of 50% recycled material.

In addition to our materials, we designed the capsule to be extremely durable. Did you know that the average person tosses 6 single-use travel-sized bottles per year (adding up to ~400 over a lifetime)? With Cadence, you buy once, and use forever. Plus, no breaking, leaking, or leaching.

Additionally, we've carefully selected partners who ensure that every human involved each step of the way is fairly compensated for their work.

Check out our Impact page here to learn more.

No, your credit cards, computers, and phones are safe next to the magnets in the capsules.

1 line of text can have up to 12 characters, 2 lines of text can have up to 11 characters each. Spaces, punctuation marks, etc., are included in character count.

*Note: All standard labels are printed with title case, meaning each word you input will have an upper-case first letter unless you customize and format with lowercase. For example, “Face Moisturizer”.

Cadence Capsules are BPA-free, 100% non-leaching, UV-protective, and universally fillable, meaning it’s good for any product – even your oils. Many silicone or other traditional travel-sized bottles are porous and can absorb your oils and serums into the material of the bottle, which we made sure was a non-starter here.

In addition to recycled ocean-bound plastic, we use HDPE in our material mix, commonly used for food due to its non-reactivity.

The shelf life and expiration date of your products in the capsule remain the same, just follow the normal storage instructions for your capsules. You can keep them on your bathroom shelf, in your bag, or in your car for an extended period of time as long as you keep your original product’s expiration date in mind. Exceptions to this include highly concentrated products.

Feel free to email connect@keepyourcadence.com if you have questions about specific products before putting them in your capsules.

We often hear the Capsules hold more than you think. On average, you can fit up to nine standard supplements, fourteen uses of cleanser, seven uses of toner, and fourteen uses of face moisturizer. Check out our Capsule Capacity Calculator to learn more.

Silicones are great for other uses, but not for holding your personal care products. Because the material is porous, these bottles can leech your product into its material both compromising the efficacy and leaving you with less product, isn’t UV protective, and often get crushed or leak in your bag.

The Capsules are chemically resistant, durable, BPA-free, non-leaching, and intentionally designed for durability. We designed a threaded twist-on cap that requires two and a half rotations to ensure your capsule will never accidentally open in your bag. As a second layer of protection, we added in an industrial seal to ensure not even flight air pressure would impact your product. Third, we are double walled making our capsule creating enough exterior strength so that no amount of tossing and turning in your luggage can break it and unlike silicone our material is not porous so there is no chance of product being absorbed into the walls.

First remove the tile(s) and use a drop of your favorite gentle cleanser or mild soap to swirl with warm water while using your finger to remove excess product. For some harder-to-reach areas in the lid, use a q-tip. Lay them out to air dry.

Companies can only be certified for either ocean-bound plastic OR food-safe, even if you qualify for both. We can't tell you that we recommend storing cheerios in your capsules, but our team loves using the capsules for storing mid-hike snacks. You decide what's best for you

It’s more sustainable for three reasons below.
1. The average person tosses 6 single-use travel-sized bottles a year (400 over their lifetime), and with Cadence, you buy once and use forever. Plus, you reduce your usage of hotel travel-sized products and eventually eliminate the need for them at all.
2. Cadence Capsules make it easier to buy everyday products in bulk – think shampoo, lotions, etc. – and store in the capsules. This can reduce your single-use plastic consumption significantly. Additionally, small pieces of plastic are more difficult for automated single stream recycling systems to process, so your single larger bottle has a better chance of actually getting recycled once you are finished with it.
3. In addition to reducing your consumption of single-use plastic, purchasing Cadence Capsules means you are also actively supporting the removal of plastic and clean up of beaches around the world. Read more about our partner, Envision Plastics, and the process here.

We’re constantly innovating — and excited to continue making strides toward a more sustainable future. Read more about our Sustainability philosophy here.

Check out our Impact page here to learn more about our sustainability philosophy, practices, and the impact of the portable personal care industry. If you still have questions, feel free to dm us on instagram or send us an email at connect@keepyourcadence.com.

Email us at connect@keepyourcadence.com with the subject line 'recycle' and we'll be in touch. We'll send you a free shipping label to mail it back to us so we can use your old capsule to make new ones.

We offer free returns and a 60-day trial period – We’re here to make you feel calm and in control so we understand you need time to experience your Capsules. If you feel you do need to make a return, email orders@keepyourcadence.com with your order number and “return” in the subject line. We'll send you a free shipping label to mail your capsules back to us so we can use your old capsule to make new ones.

Standard: arrives in 8-10 business days.

2-day: arrives in 2 business days. 

Overnight: arrives in 1 business day.
Canada and Mexico: arrives in 2 weeks.

International (Excluding CA/MX): arrives in 3-4 weeks.

*Please Note:
· All orders deliver on business days only (M-F, excluding major holidays).
· Please allow an additional 12-24 hours of processing time for all orders.
· We'll always do our best to accommodate, but we may be unable to make any changes once an order is placed.
· International Orders: Due to delays with our carrier, please allow an extra 1-2 weeks for delivery time. Our carriers ship Monday - Friday only.
· We fulfill all orders in-house, including printing all custom labels so that we can ensure quality and accuracy. Orders containing custom labels require an additional 24-48 hours of processing.

It’s important to us that we make your experience with Cadence as easy and calm as possible, so feel free to email connect@keepyourcadence.com if you have any questions about your order.

Standard: free for all domestic orders over $40. $4 for all domestic orders under $40.
Expedited: $5.99 for all domestic orders +$85. $6.99 for all domestic orders +$75. $12.99 for all domestic orders under $75
Overnight: calculated based on weight of shipment.
International (Including CA/MX): calculated based on weight of shipment and duties.

Send us an email at connect@keepyourcadence.com. We'll always do our best to get back to you as quickly as possible, typically within 24 hours, Monday-Friday.

Send us an email at orders@keepyourcadence.com with your order number in the subject line, and we'll be in touch within 24 hours, Monday through Friday.

Please email cadence@sunshinesachs.com with any press inquiries.

Please email team@keepyourcadence.com with more info about you, the role you're looking for, your LinkedIn, and why you think you’re a good fit. We can’t wait to hear from you.

For bulk orders or corporate gifting, please email groupsales@keepyourcadence.com with a brief description of you and your event. We're excited to learn more about what you're working on.