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Quick Reference

Shipping Timelines


  • Standard: arrives in 8 business days.
  • Fast: arrives in 2-3 business days (orders need to be placed before 12 PM EST)


  • Canada and Mexico: typically arrives in 2 weeks. 
    International (Excluding CA/MX): typically arrives in 3-4 weeks.
The Capsules - Get To Know Us
How durable are the Capsules?

Our design allows for trusted durability, so your product can withstand everything from air pressure on your flight to drops in the shower – and each Capsule is magnetic so you can keep everything together, at all times. They can survive being run over by a car, so they’ll be just fine if they slip out of your hand in the tub.

Are these really 100% leakproof?

We designed a threaded twist-on cap that requires two and a half rotations to ensure your Capsule will never accidentally open in your bag.

As a second layer of protection, we added in an industrial seal to ensure not even flight air pressure would impact your product.

The third and final fortification is our double wall, which creates an extra-strength exterior so that no amount of tossing and bumping in your luggage can break it. Unlike silicone, our material is not porous, so there is no chance of product being absorbed into the walls.

Are they worth the investment?

The Capsules are an investment in both the planet and you – they were created to bring peace of mind, and to last you years.

At Cadence, we believe in designing for the future. This means making decisions that benefit our planet, like creating our innovative material blend for the Capsules. 20% recycled ocean-bound plastic is combined with leftover material from our manufacturing process so that we're not creating additional waste – meaning that each Capsule is comprised of 50% recycled material.

In addition to our materials, we designed the Capsules to be extremely durable. Did you know that the average person tosses 6 single-use travel-sized bottles per year (adding up to ~400 over a lifetime)? With Cadence, you buy once, and use forever. Plus, no breaking, leaking, or leaching.

Additionally, we've carefully selected partners who ensure that every human involved each step of the way is fairly compensated for their work.

Check out our Sustainability page here to learn more.

Is the plastic safe for my products?

All Cadence Capsules are free from PFAs, BPAs, are non-leaching, UV-protective, and can be filled with any product – even your oils. Many silicone or other traditional travel-sized bottles are porous and can absorb your oils and serums into the material of the bottle, which we made sure was a non-starter here.

Are the Capsules TSA-compliant?

Yes, the original Capsules and the entire Capsule Flex System are TSA-compliant -- they can be brought via carry-on and in a checked bag. For reference, TSA’s limit is 3.4 fl oz. The original Capsule holds 0.56 oz and the Capsule Flex System holds 0.56 oz, 1.32 oz, and 2.75 oz. The amount is also indicated on the outside of every Capsule should TSA need to confirm.

On occasion, the magnets in The Capsules get flagged by security, so we recommend placing them in a separate tray (like you would with your laptop) so that it's easy for them to examine if needed.

What’s the difference between the Capsules and silicone bottles?

Silicones are great for other uses, but not for holding your personal care products. Because the material is porous, these bottles can leech your product into its material both compromising the efficacy and leaving you with less product, aren't UV protective, and often get crushed or leak in your bag.

The Capsules are chemically resistant, durable, BPA and PFA-free, non-leaching, and intentionally designed for durability. We designed a threaded twist-on cap that requires two and a half rotations to ensure your Capsule will never accidentally open in your bag. As a second layer of protection, we added in an industrial seal to ensure not even flight air pressure would impact your product. Third, our Capsules are double walled creating enough exterior strength so that no amount of tossing and turning in your luggage can break it - and unlike silicone our material is not porous so there is no chance of product being absorbed into the walls.

Will the magnets impact my technology?

No, they will not impact technology. Your credit cards, computers, and phones are safe next to the magnets in the Capsules.

Getting Started
How big are the Capsules?

The 56 is approximately 1.05" H x 1.8" W x 2" L roughly the size of a macaroon.

The 132 is approximately 2.1" H x 1.8" W x 2" L, about the size of an average lime.

The 275 is approximately 3.7" H x 1.8" W x 2" L, slightly smaller than the average lemon.

The original Capsule is approximately 1.8" H x 1.5" W, slightly smaller than an average lime.

How much does each Capsule weigh?

The Capsule Flex System is slightly weightier than what you might be used to because of our custom modular and magnetic design. Our design allows for trusted durability over a lifetime, so your product can withstand everything from air pressure on your flight to drops in the shower.

For context, an average lime weighs around 2 oz.Without product inside:The 56 weighs 1.3 ozThe 132 weighs 2.5 ozThe 275 weighs 4 ozThe original Capsule weighs 1.5 oz

What’s the difference between sizes?
Find the right capsules for your routine
Popularly holds
Serum, Advil, hand cream
Toner, shampoo, supplements
Body SPF, body lotion, conditioner
Similar to The 56
How many fit in a quart-sized bag
Top, bottom
Top, bottom, sides
Top, bottom, sides
1.05" H x 1.8" W x 2" L
2.1" H x 1.8" W x 2" L
3.7" H x 1.8" W x 2" L
1.8" H x 1.5" W
Label Tiles
Interchangeable on any Capsule Flex
Interchangeable on any Capsule Flex
Interchangeable on any Capsule Flex
Only works within Original capsule
PP + recycled HDPE. BPA-free
PP + recycled HDPE. BPA-free
PP + recycled HDPE. BPA-free
HPDE + recycled HDPE. BPA-free
100% leakproof
Yes - new technology
Yes - new technology
Yes - new technology
Yes - original technology
Cert. Food Safe
Is there a character limit for my Tiles?

1 line of text can have up to 12 characters, 2 lines of text can have up to 11 characters each. Spaces, punctuation marks, etc., are included in character count.

*Note: All standard labels are printed with title case, meaning each word you input will have an upper-case first letter unless you customize and format with lowercase. For example, “Face Moisturizer”.

What does "limited edition color" mean?

We love variety and optionality so your System is tailor made to you. Every once in a while we explore a gradient or collection of our eight core colors or introduce a completely new shade. While our core colors are always available, a gradient or collection is considered limited edition and won't always be around.

Our limited edition colors include:

Sage and Pine from our Evergreen Collection

Arctic and Atlantic from our Ocean Collection5PM, 6PM, and 7PM from our Golden Hour Collection

Rosa and Plum from the Paint the Year Pink Collection

Almond, Clay, and Cacao from our Neutral Collection

Iris and Periwinkle from The Violet Collection

The Renew Capsule

Will the Flex System work with my Original Capsules?

The Capsule Flex System is the next generation of Capsules. While each Flex size is designed to work together, our first generation Capsules are smaller in size and stature and you cannot interchange tiles between generations. While they may not sit perfectly flush with one another - both generations are hexagonal, magnetic, leakproof, and incredibly durable. So whether you are packing your original Capsules for every day use or prepping your Capsule Flex System for a long weekend trip, you can be sure that peace of mind will be with you every step of the way.

Can I use my Flex Tiles interchangeably with my Original Tiles?

The Flex Tiles are larger and feature more rounded corners than the original Tiles, so unfortunately, they cannot be swapped for one another.

Where can I find your products in-store?

You can find us in The Container Store nationwide. To locate stores near you, click here :)

Product Care
What is the best way to clean the Capsules?

We recommend washing your Capsules thoroughly before their first use and between uses.

Remove the Tile(s) and use a drop of your favorite gentle cleanser or mild soap to swirl with warm water while using your finger to remove excess product. Lay them out to air dry.

*For some harder-to-reach areas in The Original Capsule lid, we recommend using a q-tip without removing the o-ring.

How long can I leave my product in the Capsules?

The shelf life and expiration date of your products in the capsule remain the same, just follow the normal storage instructions for your Capsules. You can keep them on your bathroom shelf, in your bag, or in your car for an extended period of time as long as you keep your original product’s expiration date in mind. Exceptions to this include highly concentrated products.

Feel free to email if you have questions about specific products before putting them in your Capsules.

How do I get my product out of the Capsule?

Most products can be scooped or poured out of the Capsules. We recommend pouring liquids, scooping creams, and placing a cotton pad on top and flipping it over for toner. We designed the Capsules with wide openings and rounded interiors so you can always get that last drop.

Does wear and tear affect the Capsules' functionality?

Just like your favorite reusable water bottle or a designer bag, your Capsules are prone to normal wear and tear after consistent daily use. Minor cosmetic damages like scuffs, scratches, or nicks will not impact how the Capsule stores your product. We recommend cleaning any sand or dirt from the top and outside of the cap to ensure that its leakproof capabilities are not compromised.

Can I put food and alcohol in them?

Companies can only be certified for either ocean-bound plastic OR food-safe, even if you qualify for both. We can't tell you that we recommend storing cheerios in your Capsules, but our team loves using them for storing mid-hike snacks. You decide what's best for you.

What is your packaging made from? Is it recyclable?

We designed our butter paper packaging with sustainability top of mind - we found the transparent packaging made from cellulose fibers to be the perfect way to show the Capsules while minimizing our packaging footprint.

The shipper is also made from recycled material - so please place it in the recycling bin when you're ready to discard it. The shipping label doesn't need to be removed – we made sure that all parts of our packaging can go in the same bin for peace of mind and ease.

Do you offer gift packaging?

Sustainability is one of the pillars of Cadence. From product to packaging, we take that seriously so our Capsules are packaged in as little material as possible (aka less boxes). That said, we are big on aesthetics and the design of our packaging is beautiful as everything else we do.

Everything's better when it's personalized so we gave you options: When purchasing Capsules, you can request to add a gift note at checkout.

How is this more sustainable if my product still comes in plastic?

It’s more sustainable for three reasons below.

1. The average person tosses 6 single-use travel-sized bottles a year (400 over their lifetime), and with Cadence, you buy once and use for years. Plus, you reduce your usage of hotel travel-sized products and eventually eliminate the need for them at all.
2. Cadence Capsules make it easier to buy everyday products in bulk – think shampoo, lotions, etc. – and store in the capsules. This can reduce your single-use plastic consumption significantly. Additionally, small pieces of plastic are more difficult for automated single stream recycling systems to process, so your single larger bottle has a better chance of actually getting recycled once you are finished with it.
3. In addition to reducing your consumption of single-use plastic, purchasing Cadence Capsules means you are also actively supporting the removal of plastic and clean up of beaches around the world. Read more about our partner, Envision Plastics, and their process.

We’re constantly innovating — and excited to continue making strides toward a more sustainable future. Read more about our Sustainability philosophy here.

How can I learn more about your sustainability practices?

Check out our Sustainability page here to learn more about our sustainability philosophy, practices, and the impact of the portable personal care industry. If you still have questions, feel free to dm us on Instagram or send us an email at

What should I do with my older Capsules down the line if I want to recycle them?

Email us at with the subject line 'recycle' and we'll be in touch. We'll send you a free shipping label to mail it back to us so we can use your old Capsule to make new ones.

Shipping & Returns
Do I have to pay for returns? What is the return period?

We’re here to make you feel calm and in control so we understand you need time to experience your Capsules and offer a 30-day return policy. If you feel you do need to make a return, email with your order number and “Return” in the subject line and we will send you a return label.

Domestic returns can be requested within 30 days of delivery date for a refund or store credit. Once your return label is generated, you will have 14 days to drop off your return with a carrier for a full refund. After 14 days, the refund will be issued as a store credit - if the window is missed, please reach out to our customer experience team.

Original shipping costs are not included in the refunded amount. If returning for a store credit within the 30 day window, you will receive a $10 bonus onto your credit.

We cannot accommodate international, FPO, APO, or DPO returns at this time and appreciate your understanding.

Can I exchange my Capsules?

Sustainability and limiting the amount of emissions per order is top of mind for us always. While we would be sad to see your Capsules leave your home, we understand things happen.

If you would like to exchange your Capsules for an alternate color or size within 30 days of delivery you can reach out to with your order number and “Exchange” in the subject line. We will send you a return label and you will have 14 days to drop off your exchange with a carrier. Once the exchange is received you will be issued a store credit for the product being returned - please note the credit is for product only. Original shipping costs are not included and any new shipping costs calculated at checkout will be the customers responsibility.

How long does shipping take?

US Shipping:
Standard:Typically arrives in 8-10 business days.
Fast: Typically arrives in 2-3 business days. (orders need to be placed by 12 PM EST)

International Shipping:
Canada and Mexico: Typically arrives in 2-3 weeks.

International (Excluding CA/MX): Typically arrives in 3-4 weeks.

*Please Note:

· All orders deliver on business days only (M-F, excluding major holidays).
· We'll always do our best to accommodate, but we may be unable to make any changes once an order is placed.
· We fulfill all orders in-house, including printing all custom labels so that we can ensure quality and accuracy. Please allow an additional 12-24 hours of processing time for all standard orders and an additional 24-48 hours for custom Tile orders.

It’s important to us that we make your experience with Cadence as easy and calm as possible, so feel free to reach out to our team via our contact form here if you have any questions about your order.

How much does shipping cost?


Standard US: free for all US orders over $65.

Fast: $15

International (Including CA/MX):calculated based on weight of shipment and duties.

Get in Touch
How do I get in touch if I have general questions?

Send us an email via our contact form here. We'll always do our best to get back to you as quickly as possible, Monday-Friday.

How do I get in touch if I have questions about my order?

Send us an email via our contact form here. We'll always do our best to get back to you as quickly as possible, Monday-Friday.

Who can I contact about press inquiries?

Please email with any press inquiries.

Who do I contact about potential jobs at Cadence?

Please email with more info about you, the role you're looking for, your LinkedIn, and why you think you’re a good fit. We can’t wait to hear from you.

Do you do bulk orders?

For bulk orders or corporate gifting, please email with a brief description of you and your event. We're excited to learn more about what you're working on.