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Holiday
What size does the Holiday Scarf come in?

Our team will choose the perfect sized Holiday Scarf to wrap your gift. Below are the sizes the Holiday Scarf comes in:

  • 14" x 14" – Ideal for a few Capsules
  • 19" x 19" – Fits a Small, Medium, or Large Parcel
  • 27" x 27" – Perfect for wrapping an X-Large Parcel or bigger bundles
What is the Holiday Scarf made of?

The Holiday Scarf is made of a luxurious satin Charmeuse fabric and features a print of one of our earliest Parcel sketches.

Charmeuse is a lightweight, silky-smooth fabric known for its lustrous shine on one side and a soft, matte finish on the other.

A few things we love about the material:

  • Luxurious appearance – The glossy finish makes it perfect for gifting and presentation.
  • Soft and gentle – Smooth against the skin and suitable for sensitive users.
  • Elegant drape – Flows naturally, making it ideal for wrapping or wearing.
  • Reusable & sustainable – A thoughtful, low-waste alternative to traditional gift wrap.
Can I buy The Holiday Scarf separately?

This Holiday Scarf is exclusively available during the holiday season as part of our gift wrap service. It’s a limited-time offer designed to make your gifts extra special—while also being practical and beautiful beyond the holidays.

The Capsules
How durable are the Capsules?

Our design allows for trusted durability, so your product can withstand everything from air pressure on your flight to drops in the shower – and each Capsule is magnetic so you can keep everything together, at all times. They can survive being run over by a car, so they’ll be just fine if they slip out of your hand in the tub.

Are these really 100% leakproof?

Yes — patented, guaranteed, and unlike anything else on the market. Cadence Capsules are the only containers engineered to stay completely sealed across all types of liquids, from thick creams to thin serums.

Three layers of protection:

  1. A precision twist-lock cap (2½ rotations) that can’t pop open in your bag.
  2. An industrial-grade pressure seal tested to withstand air travel and altitude shifts.
  3. A reinforced double wall that prevents cracks, leaks, and absorption — something silicone bottles simply can’t do.

Tip: Rest assured, every Capsule is backed by our Lifetime Leakproof Guarantee.

Are they worth the investment?

The Capsules are an investment in both the planet and you – they were created to bring peace of mind, and to last you years.

At Cadence, we believe in designing for the future. This means making decisions that benefit our planet, like creating our innovative material blend for the Capsules. 20% recycled ocean-bound plastic is combined with leftover material from our manufacturing process so that we're not creating additional waste – meaning that each Capsule is comprised of 50% recycled material.

In addition to our materials, we designed the Capsules to be extremely durable. Did you know that the average person tosses 6 single-use travel-sized bottles per year (adding up to ~400 over a lifetime)? With Cadence, you buy once, and use forever. Plus, no breaking, leaking, or leaching.

Additionally, we've carefully selected partners who ensure that every human involved each step of the way is fairly compensated for their work.

Check out our About page here to learn more.

Are the Capsules TSA-compliant?

Yes — the entire Cadence Capsule System is 100% TSA-compliant. You can travel with them in both your carry-on and checked bag. TSA’s liquid limit is 3.4 fl oz, and each Capsule is well below that:

  • Small: 0.56 fl oz
  • Medium: 1.32 fl oz
  • Large: 2.75 fl oz

Tip: Each Capsule has its volume clearly marked on the side, so it’s easy for TSA to confirm at a glance. On very rare occasions, the magnetic connection may flag a scan — simply place your Capsules in a separate tray (like your laptop) to make screening fast and smooth.

What’s the difference between the Capsules and silicone bottles?

Silicones are great for other uses, but not for holding your personal care products. Because the material is porous, these bottles can leech your product into its material both compromising the efficacy and leaving you with less product, aren't UV protective, and often get crushed or leak in your bag.

The Capsules are chemically resistant, durable, BPA and PFA-free, non-leaching, and intentionally designed for durability. We designed a threaded twist-on cap that requires two and a half rotations to ensure your Capsule will never accidentally open in your bag. As a second layer of protection, we added in an industrial seal to ensure not even flight air pressure would impact your product. Third, our Capsules are double walled creating enough exterior strength so that no amount of tossing and turning in your luggage can break it - and unlike silicone our material is not porous so there is no chance of product being absorbed into the walls.

Will the magnets impact my technology?

No, they will not impact technology. Your credit cards, computers, and phones are safe next to the magnets in the Capsules.

How big are the Capsules?

We designed each Capsule to have the smallest possible footprint while still holding more than you’d expect. The rounded shape maximizes interior space, so every Capsule is surprisingly roomy – and more space-efficient than traditional bottles or jars.

The Small: About the size of a large macaron. It looks tiny, but holds over a week’s worth of skincare or daily vitamins. Perfect for serums, eye cream, or supplements.

The Medium: About the size of a lemon. Designed for your everyday essentials like shampoo, conditioner, or cleanser. Compact enough for carry-on, roomy enough for multiple uses.

The Large: About the size of a salt shaker. Best for products you use a lot of, like body lotion or SPF.

Tip: The large is made up of a Medium + Extender, so you can deconstruct it whenever you want a smaller size.

How much of my product will fit into the Capsule?

The Small Capsule

Most commonly used for: Eye cream, cleanser, face moisturizer, serums, spot treatment, facial oils, or jewelry

Pumps: Holds around 8 pumps of lotion, 7 medium supplements, 2 earrings, and 5 pumps of moisturizer, 10 serum drops.

Tip: Best for products you only need a little of, or that are highly concentrated. They’re great for finishing touches, precious product, and specific steps in your routine. If you prioritize space efficiency - this can fit cleanser and moisturizer for 1+ weeks.

The Medium Capsule

Most commonly used for: Face SPF, serums, supplements, cleanser, or daily moisturizer.

Pumps: Holds around 13 pumps of lotion, 20 medium supplements, 12 scoops of exfoliant, and 33 pumps of cleanser.

Tip: They’re the most versatile Capsule size and often make up the majority of someone’s system.

The Large Capsule

Most commonly used for: Body SPF, Shampoo & Conditioner (if you are someone who uses a large number of pumps, typically).

Pumps: 26 pumps of lotion, 40 medium supplements, 12 scoops of exfoliant, and 24 pumps of body wash.

Tip: Best for products you need a lot of, and often only make up a few Capsules in someone’s routine.

What materials are the Capsules made from?

All Cadence Capsules are free from PFAs, BPAs, are non-leaching, UV-protective, and can be filled with any product – even your oils. Many silicone or other traditional travel-sized bottles are porous and can absorb your oils and serums into the material of the bottle, which we made sure was a non-starter here.

How much does each Capsule weigh?

The Capsule System feels sturdy in your hand — intentionally so. The solid weight comes from the magnetic connection and thick, protective walls that prevent leaks, pressure changes, and cracks.

  • Small: ~1.3 oz (about a wireless-earbuds case)
  • Medium: ~2.5 oz (about a lime)
  • Large: ~4 oz (about a deck of playing cards)
What’s the difference between Capsule sizes?
What is the best way to clean the Capsules?

Cleaning your Capsules is fast, easy, and designed right into the system. Each Capsule’s interior has no sharp corners or straight edges, so nothing gets trapped — making rinsing and drying effortless.

Steps

  1. Remove the Tile(s) — press down on one edge until the opposite end lifts up.
  2. Twist off the cap.
  3. Clean — add a drop of gentle cleanser or mild soap, swirl with warm water, and use your finger to remove any remaining product.
  4. Dry — lay out on a towel and allow to air dry completely.

Tip: For an even easier clean, use our Cadence Spatula to remove any leftover product before washing.

How long can I leave my product in the Capsules?

The shelf life and expiration date of your products remain the same when stored in your Capsules. Each Capsule is made from the same high-grade, product-safe material used by top beauty and personal care brands — only thicker and more durable to protect your formulas from leaks, air exposure, and temperature changes.

Tip: You can safely keep them on your bathroom shelf, in your bag, or even in your car — just follow the original product’s expiration date. The only exceptions are highly concentrated formulas, such as pure essential oils. In this case we recommend you don’t leave for over 1+ months.

How do I get my product out of the Capsule?

Most products can be scooped or poured out of your Capsules. We recommend pouring liquids, scooping creams, and placing a cotton pad on top and flipping it over for toner. The Capsules are designed with wide openings and rounded interiors so you can always get that last drop.

Tip: For even smoother use, try our Cadence Spatula or Adapters, made to connect directly to your favorite bottles and make filling your system effortless.

Does wear and tear affect the Capsules' functionality?

Comparison

Cadence Capsules are built to outlast everything else in your bag. While most containers on the market can only withstand about 12 PSI of air pressure, Cadence is engineered to hold up to 16 PSI – making it one of the only travel systems that stays sealed through altitude changes, drops, and crushed suitcases. The thick walls and magnetic connection make it 10× more resilient to wear and tear than standard travel bottles – so no matter how many trips you take, it stays airtight, watertight, and beautiful.

Patented Design

Each Capsule is made with patented leakproof construction and comes with a lifetime leakproof guarantee.

Tip: You may see small scuffs over time. These are the marks of a well-traveled system – but your Capsules will keep performing like the day you got them.

Can I put food and alcohol in the Capsules?

Companies can only be certified for either ocean-bound plastic OR food-safe, even if you qualify for both. We can't tell you that we recommend storing cheerios in your Capsules, but our team loves using them for storing mid-hike snacks. You decide what's best for you.

Products containing iron oxides in The Capsules

On rare occasions, you may notice a bit of product separation when storing formulas that contain iron oxides – a pigment ingredient that includes trace amounts of naturally occurring metals.

Why this happens

Iron oxides are commonly used in makeup products to create color. When these ingredients come into contact with anything magnetic (like your Capsule’s magnetic system), the metal particles can temporarily separate from the rest of the formula.

Tip

Simply gently shake your Capsule to remix the formula – this restores the product to its normal texture and color.

Ask
This is quite rare (we have sold over 3 million Capsules and only had a handful of folks who have reached out). Please reach out to our team. We’re actively documenting which brands and products contain these ingredients so we can continue improving the system for every type of formula.

Is there a character limit for my Tiles?

1 line of text can have up to 12 characters, 2 lines of text can have up to 11 characters each. Spaces, punctuation marks, etc., are included in character count.

*Note: All standard labels are printed with title case, meaning each word you input will have an upper-case first letter unless you customize and format with lowercase. For example, “Face Moisturizer”.

What is a core Capsule color vs a limited edition Capsule color?

We love variety and optionality, so your System is tailor-made to you. Every once in a while, we explore a gradient or collection outside of our seven core colors or introduce a completely new shade. While our core colors are always available, a gradient or collection is considered a limited edition and won't always be around.

Our limited edition colors include: 

  • Sage and Pine from our Evergreen Collection
  • Arctic and Atlantic from our Ocean Collection
  • 5PM, 6PM from our Golden Hour Collection
  • Rosa and Plum from the Paint the Year Pink Collection
  • Almond, Clay, and Cacao from our Neutral Collection
  • Iris and Periwinkle from The Violet Collection
  • The Renew Capsule
  • Sherbet and Santorini from The Summer Collection
  • Cobalt from the Color Experiment 01 Collection

Core colors that have moved to the archives include: 

  • 7PM
  • Terracotta
  • Charcoal 

Core colors:

  • Sand
  • Eucalyptus
  • Petal
  • Pacific
  • Lavender
  • Mocha
  • Blush
  • Slate
The Parcel System
What is The Parcel System?

Our system of bags are designed to have dual functionality – a tray when open and connected to one another, and dopp kit when closed. The zipper-less and magnetic design ensures 100% secure travel, quality construction, and visibility.

Construction:

There are no stitches, zips, buckles, or moving parts that can break. The Parcel has been carefully designed to minimize seams, nooks and crannies. It has been designed to maximize space, visibility, hygiene and simplicity of use.

Systemize:

Multiple Parcels can be positioned side-by-side and connect magnetically to one another, allowing the user to extend their system to support their organizational needs.

Opening:

The Parcel is able to be opened with a quick and easy hand gesture, no fumbling with snaps, buttons and zips.

Closure:

The magnets self-locate and shut the bag securely. There’s no left/right side of the bag, and no male/female snaps or buckles to work with - it’s truly omnidirectional.There are two ways to close The Parcel - “shut” the bag by overlapping the two sides for quick and easy opening/closing. “Lock” the bag by tucking one side into the other for more security.

Cleaning:

Hand wash with soap and water and a soft sponge or cloth. Run it under a running faucet. Turn it inside-out for easier cleaning.

What's the Small Parcel?

The smallest bag in our Parcel System, the Small holds 0.5 quarts and is TSA-approved. Made from transparent recycled TPU with no zippers, seams, or stitching, it’s built for durability, easy cleaning, and everyday use. Secure magnetic closure keeps your essentials in place, and when opened, it connects to other Small Parcels to form an organized tray system.

Perfect for: daily essentials, sunglasses, 3 Medium Capsules

What's the Medium Parcel?

What’s the Medium Parcel?
The original bag in our Parcel System, the Medium holds 1 quart and is TSA-approved. Made from transparent recycled TPU with no zippers, seams, or stitching, it’s built for durability, easy cleaning, and everyday use. Secure magnetic closure keeps your essentials in place, and when opened, it connects to other Medium Parcels to form an organized tray system

Perfect for: carry-on travel, makeup routines, 9 Medium Capsule

What's the Large Parcel?

Double the height of the Medium Parcel, The Large holds 2 quarts and is made from transparent recycled TPU with no zippers, seams, or stitching, it’s built for durability, easy cleaning, and everyday use. Secure magnetic closure keeps your essentials in place, and when opened, it connects to other Large Parcels to form an organized tray system.

Perfect for: full-size skincare, a lunchbox, 9 Large Capsules standing up

What's the Extra Large Parcel?

Double the height and length of the Medium Parcel, The Extra Large holds 4 quarts and is the largest in the Parcel System, It’s made from transparent recycled TPU with no zippers, seams, or stitching, it’s built for durability, easy cleaning, and everyday use. Secure magnetic closure keeps your essentials in place, and when opened, it connects to other Extra Large Parcels to form an organized tray system.

Perfect for: Hair dryers, shoes, 36 Medium Capsules

What materials are the Parcels made from?

Made from the same high-tech TPU used in Nike’s most innovative gear, the Parcel is designed to stand up to real life — oils, spills, and endless travel days. With a quick clean-up routine, it’ll stay as good as new for years.

CLEAR TPU PARCEL

Body Material: 45% recycled TPU + 42% virgin TPU

  • Clear, welded TPU body engineered for durability, flexibility, and resistance to stains and leaks
  • Thicker and longer-lasting than standard PVC (which often carries a plastic scent and short lifespan)
  • 88% clear surface area — five of six sides fully transparent for complete visibility
  • Made using post-consumer recycled content and meant to last a lifetime

Hardware: Powder-coated steel clip and nickel-plated steel reinforcements

Strap: Jacquard-woven elastic

CANVAS PARCEL (Limited Edition Material Experiment)

Body Material: Undyed natural canvas coated with a thin TPU layer

  • Combines rugged, renewable plant-based canvas with a light TPU coating for waterproofing and structure
  • Uses a fraction of the plastic of a fully synthetic bag, significantly reducing petrochemical use
  • Undyed natural fibers eliminate the need for water- and chemical-intensive dyeing processes
  • Free from PVC, BPA, phthalates, and other harsh additives
  • Durable and built for years of use — resists cracking, fraying, and UV damage

Hardware: Powder-coated steel clip and nickel-plated steel reinforcements

Strap: Jacquard-woven elastic

MERLOT (Holiday Limited Edition) OPAQUE TPU PARCEL

Body Material: 100% recycled TPU in custom Merlot color

  • Opaque, welded TPU body with a smooth matte texture and strong structural integrity
  • Built for long-term durability and water resistance
  • Stainproof – surface wipes clean instantly
  • 100% recycled content (not currently recyclable)
  • Finished with a deep Merlot tone for a monochrome, sculptural look
  • Tip: Clean-up hint: a soft sponge, mild soap and running water.

Hardware:

  • Powder-coated steel clip and nickel-plated steel reinforcements

Strap:

  • Jacquard-woven elastic, customizable with embroidery
  • Tip: Strap can be removed and washed flat.
Are The Parcels TSA compliant?

Only the Clear Parcels (Small and Medium sizes) are TSA-compliant. They meet the one-quart volume requirement and are 88% transparent, allowing for full visibility of contents. Opaque and Canvas Parcels are not TSA-approved, but share the same functional design and dimensions.

What is a core Parcel color vs a limited edition Parcel color?

We love variety and optionality. Your System should feel tailor-made to you. Every once in a while, we explore a color or material outside of our four core Parcel colors.

Core Parcel colors: These are part of our permanent collection. They’re almost always available — if one goes out of stock, it’s typically back within a few weeks.

Core Parcels include:

  • Pebble
  • Rose
  • Cove
  • Chestnut
  • Ink

Limited edition Parcel colors and materials are special releases available only for a short time and may not return once sold out.

Limited edition Parcels include:

  • The Mirage Parcel from the Color Experiment 01 collection
  • The Canvas Parcel from the Material Experiment series
  • The Merlot Parcel from the Holiday System series
Parcel Size Guide

The Small Parcel:

  • Volume: 0.5 qt (16 oz)
  • Closed Dimensions (in): 2.75” W x 2.25” H x 7” L
  • Open Dimensions (in): 2.75” W x 4.5” H x 7” L

The Medium Parcel:

  • Volume: 1 qt (32 oz)
  • Closed Dimensions (in): 5.5” W x 2.24” H x 7” L
  • Open Dimensions (in): 5.5” W x 5.5” H x 7” L

The Large Parcel:

  • Volume: 2 qt (64 oz)
  • Closed Dimensions (in): 5.5” W x 4.5” H x 7” L
  • Open Dimensions (in): 5.5” W x 11” H x 7” L

The Extra Large Parcel:

  • Volume: 4 qt (128 oz)
  • Closed Dimensions (in): 5.5” W x 4.5” H x 14” L
  • Open Dimensions (in): 5.5” W x 11” H x 14” L
Can I personalize my Parcel with embroidery?

Yes! You can now add custom embroidery to your Parcel — available for a limited time this holiday season on all Parcel pages.

In-house craftsmanship

Each piece is stitched by our team using a precision embroidery process that keeps the strap durable, flexible, and comfortable.

Personalization details

You can include up to 3 characters (letters, numbers, or symbols) — perfect for initials, names, or short words that make your Parcel feel truly yours.

Processing time

Embroidery adds an additional 2+ business days of processing, which will be reflected at checkout.

Final sale

Because each embroidered strap is custom-made, embroidered Parcels are final sale.

Tip: Put your initials or short words. For example, “MOM”, as a great gift.

How do I clean my Parcel?

The Parcel System is designed to be extremely fast and easy to clean — no special tools or products needed.

Everyday Clean:

  1. Rinse with warm water and a drop of mild soap (baby shampoo works great).
  2. Dry thoroughly, inside and out, with a soft towel or microfiber cloth.

Deep Refresh:

  1. Turn your Parcel inside out for full access.
  2. Wash with warm water and Castile soap, gently wiping all surfaces.
  3. Rinse well and dry completely before using again.

Tips:

  • Avoid bleach, alcohol, or abrasive cleaners, which can dull or fog the surface.
  • Always hand wash only. Parcels are not dishwasher or machine washable.
  • For embroidered straps: remove and spot clean separately with mild soap and water, then air dry.
Why won’t my Parcel stay open?

The Parcel System is designed to open wide like a tray, giving you visibility and easy access to everything inside – and to move seamlessly from place to place with your essentials organized inside.

Best use: When magnetized side by side, Parcels hold each other open and create a stable, modular tray system — ideal for use on your counter, desk, or in your suitcase.

Material memory: Each Parcel is made from thick, durable material that naturally holds its shape. If it’s been stored closed, it may temporarily retain that form. Simply leave it open for a bit, and the material will relax over time.

Purpose: The goal isn’t to keep the Parcel open at all times — it’s to make it easy to open, use, and move while keeping everything contained and in its place.

Can I buy The Mini Parcel separately?

The Mini Parcel was intentionally launched as an exclusive gift with purchase this holiday season as a thank you to our community. It’s only available through this promotion and cannot be purchased separately. It’s offered when you qualify through an order size of $500 with a recommended tiered discount.

How many Capsules fit in The Mini Parcel?

The Mini Parcel is compact but mighty. It comfortably fits:

  • 3 Small Capsules, or
  • 2 Medium Capsules
What fits in The Mini Parcel?

The Mini Parcel was designed as a thoughtful extension of our Parcel range—perfect for lighter travel or everyday use. It’s ideal for carrying credit cards, lipstick, AirPods, a compact mirror, keys, and other essentials.

Packaging
What is your packaging made from? Is it recyclable?

Sustainability is at the core of how we design everything — including our packaging.

We believe in reusing materials that already exist to minimize waste and impact.

Capsules:

Made from transparent butter paper — a cellulose-based material that beautifully shows the Capsules while keeping our footprint small.

Adapters, Spatula, and Parcels:

Packaged in 30% recycled paper cardstock — durable, recyclable, and designed to protect, not over-package.

Shipping Box:

Made from recycled material and fully recyclable, label included.

Our products are built to last — the packaging’s job is simply to protect them on their way to you.

Do you offer gift packaging?

Yes — for the holidays only, we’re offering limited-edition satin gift wrap, The Holiday Scarf, custom-designed by our in-house industrial design team.

Each wrap features exclusive artwork based on our original product prototypes, making every piece truly unique. No two are exactly alike.

Available in three sizes, the wrap is reusable and designed to live on beyond gifting – tie it in your hair, around your bag, or keep it as a keepsake.

You can add gift wrap at checkout for $10 while supplies last. Once this collection is gone, it won’t return until next holiday season.

Sustainability
How is this more sustainable if my product still comes in plastic?

It’s more sustainable for three reasons below.

1. The average person tosses 6 single-use travel-sized bottles a year (400 over their lifetime), and with Cadence, you buy once and use for years. Plus, you reduce your usage of hotel travel-sized products and eventually eliminate the need for them at all.
2. Cadence Capsules make it easier to buy everyday products in bulk – think shampoo, lotions, etc. – and store in the capsules. This can reduce your single-use plastic consumption significantly. Additionally, small pieces of plastic are more difficult for automated single stream recycling systems to process, so your single larger bottle has a better chance of actually getting recycled once you are finished with it.
3. In addition to reducing your consumption of single-use plastic, purchasing Cadence Capsules means you are also actively supporting the removal of plastic and clean up of beaches around the world. Read more about our partner, Envision Plastics, and their process.

We’re constantly innovating — and excited to continue making strides toward a more sustainable future. Read more about our Sustainability philosophy here.

How can I learn more about your sustainability practices?

Check out our Sustainability page here to learn more about our sustainability philosophy, practices, and the impact of the portable personal care industry. If you still have questions, feel free to dm us on Instagram or email us at connect@keepyourcadence.com.

What should I do with my older Capsules down the line if I want to recycle them?

Email us at connect@keepyourcadence.com with the subject line 'recycle' and we'll be in touch. We'll send you a free shipping label to mail it back to us so we can use your old Capsule to make new ones.

Shipping & Returns
Do I have to pay for returns? What is the return period?

We want you to feel confident and in control when using your Cadence, so we offer a 30-day return policy. We understand you may need time to experience your purchase. This 30-day return does not apply to orders shipped outside the U.S. or U.S. Territories.

If you decide to make a return, please email connect@keepyourcadence.com with your order number and "Return" in the subject line. Our team will assist you promptly.

Return Process (U.S. Only):
- Once you initiate a return, you have 14 days to drop off your return with the shipping carrier.
- After we receive and inspect your returned item(s), we will process your refund within 7 business days. *Parcels must be in unused condition*
- Refunds will be issued to your original payment method and will not exceed the amount paid for the item(s).
- Please note: Original shipping costs are non-refundable, and domestic returns are subject to a restocking fee.

International Returns:
- Due to international shipping restrictions, orders with destination outside of the U.S. or U.S. Territories are final sale. Our 1-year warranty still applies for any manufacturing or fulfillment issue.


Final Sale Items:

- Customized items are made to order and cannot be returned or exchanged.
- Gift cards and hats are final sale and cannot be returned or exchanged.
- Orders shipped outside the United States are all considered final sale. Manufacturer's warranty still applies.

- Mirage and Cobalt are limited edition and final sale.

Parcels must be in new and unused condition to qualify for a return.

For more details, please see our full return/refund policy here.

How long does shipping take?

We take getting you what you need on time seriously. At checkout, you’ll see an estimated date of arrival, along with options for expedited shipping if you need your order sooner.

USA Orders

  • Standard: 6–8 business days once shipped
  • Expedited: 2–4 business days once shipped

International Orders

  • Canada: 2–10 business days once shipped
  • Mexico: 5–12 business days once shipped
  • UK: 8–14 business days once shipped
  • Australia: 11–19 business days once shipped
  • Rest of World: 8–14 business days once shipped

Additional Processing Time

Orders containing custom Parcel embroidery will take an additional 2+ days to process, which will also be reflected at checkout.

Details incase you really need it on a certain date

All orders are processed in-house, including any custom labeling, to ensure accuracy.

  • Orders are delivered on business days only (Monday–Friday, excluding major holidays).
  • Once an order is placed, we’ll always do our best to accommodate changes, but in many cases, updates can’t be made after fulfillment begins.
  • Tracking updates may take a little time to appear, especially for international shipments.
How much does shipping cost?

US:

Standard US: free for all US orders over $65.

Fast: $15

International (Including CA/MX): calculated based on weight of shipment and duties.

What happens if I receive a damaged product?

We are happy to offer a 90 day guarantee on our products outside of our 30 day return policy. Product is considered damaged if an issue outside of normal wear and tear occurs within 90 days of delivery date. If you receive damaged product, please reach out to our team directly to help with a replacement. Please note damaged product will be issued in the form of a replacement only, no refunds.

What are final sale products?

Final sale items cannot be returned for refund or store credit.

Final sale items include:

  • E-gift cards
  • Hats
  • Gift with Purchase
  • Any items indicated final sale at the time of purchase
  • Orders with a final destination outside the US or US Territories.
  • Customized Tiles - final sale
Get in Touch
How do I get in touch if I have general questions?

Send us an email via our contact form here. We'll always do our best to get back to you as quickly as possible, Monday-Friday.

How do I get in touch if I have questions about my order?

Send us an email via our contact form here. We'll always do our best to get back to you as quickly as possible, Monday-Friday.

Who can I contact about press inquiries?

Please email press@keepyourcadence.com with any press inquiries.

Who do I contact about potential jobs at Cadence?

Please email team@keepyourcadence.com with more info about you, the role you're looking for, your LinkedIn, and why you think you’re a good fit. We can’t wait to hear from you.

Do you do bulk orders?

For bulk orders or corporate gifting, please email groupsales@keepyourcadence.com with a brief description of you and your event. We're excited to learn more about what you're working on.

Where can I find your products in-store?

You can find us in The Container Store nationwide. To locate stores near you, click here :)

How does the referral program work?

Word of mouth is the #1 way people hear about us and we love that you want to share us with your friends.

Give your friends **$20 off their first purchase.** Once your friend makes a purchase, you will get your advocate reward sent via email.

Large
[2.75 fl oz]
12+ uses
Medium
[1.32 oz]
12+ uses
Small
[0.56 fl oz]
12+ uses
Find the right capsules for your routine
Small
Medium
Large
Original
Popularly holds
Serum, Advil, hand cream
Toner, shampoo, supplements
Body SPF, body lotion, conditioner
Similar to the Small
How many fit in a quart-sized bag
20
7
4
16
Ounces
0.56oz
1.32oz
2.75oz
0.56oz
Magnetic
Top, bottom
Top, bottom, sides
Top, bottom, sides
Sides
Dimensions
1.05" H x 1.8" W x 2" L
2.1" H x 1.8" W x 2" L
3.7" H x 1.8" W x 2" L
1.8" H x 1.5" W
Label Tiles
Interchangeable on any Capsule Flex
Interchangeable on any Capsule Flex
Interchangeable on any Capsule Flex
Only works within Original capsule
Cost
$15
$24
$38
$15
TSA-compliant
Yes
Yes
Yes
Yes
Materials
PP + recycled HDPE. BPA-free
PP + recycled HDPE. BPA-free
PP + recycled HDPE. BPA-free
HPDE + recycled HDPE. BPA-free
100% leakproof
Yes - new technology
Yes - new technology
Yes - new technology
Yes - original technology
Cert. Food Safe
Yes
Yes
Yes
Yes